Training Workshops

The following courses are examples of my four broad areas of training interest:

  • Strategic planning and performance management using OBA
  • Leadership
  • Voluntary and Community Sector management
  • Partnership Working

Outcome Based Accountability™: Getting from Talk to Action

(a) One Day introductory workshop

This workshop presents a basic understanding of the principles underpinning Outcome Based Accountability™ and an opportunity through group-work activity to practice some of the basic techniques in planning and performance management for outcomes. Suitable for large groups of up to 150; minimum recommended number 20.

  • Aimed at: Anyone with a role in working towards outcomes for children, adults and families
  • Duration: 1 Day

“Probably the best workshop/training facilitator that I have seen” Workshop participant: Police & Community Safety Partnership, 29th November, Craigavon, Northern Ireland

(b) Intensive workshop

Designed for people who need a more in depth understanding of Outcome Based Accountability™ this workshop covers the same basic content as the one day Introductory Workshop but with greater space to explore additional wider applications. Suitable for group of up to 30 participants (minimum recommended number 15)

  • Aimed at: Anyone looking to develop an in depth understanding of the OBA approach to working towards outcomes for children, adults and families
  • Duration: 2 Days

“I feel I am now able to re-evaluate existing contract performance measures and embed them within contracts going forward. Great trainer. Really engaging and really useful examples and techniques I can take with me. Thank you” Workshop Participant; Isle of Wight Council 2 Day Masterclass, Newport, 23rd & 24th January 2018

Management at the Movies: Effective Team Leadership

Their performance is dismal and the unit is experiencing high aircraft and crew losses. The 918th’s failure contrasts with other bomber groups’ success. The 918th suffers from poor morale and a reputation as “The Hard Luck Unit”. After learning that Bomber Squadron 918 has lost five planes on their most recent mission, General Savage (Gregory Peck) is dispatched to take over the unit. Can his charismatic leadership style turn the squadron’s performance and morale around…? Based around the World War Two movie, “Twelve O’clock High”, this course uses entertaining and absorbing learning materials to provide a solid grounding in how the practical application of situational leadership theory works to re-engage staff and motivate performance. The film has been recognised by leading management development organisations, including Harvard Business School, as containing a treasure trove of leadership insight and the course features interactive and effective ways for participants to understand how to adopt the most appropriate learning style to get the best out of the groups they are leading. Participants will:

  • Gain an insight into their own preferred leadership style and how this may be perceived by others
  • Share their own experiences of positive and negative leadership
  • Understand the theory of situational leadership, matching leadership style to the development level of their teams
  • Gain practical experience using the film “Twelve O’clock High” as the basis for putting the theory into practice
  • Aimed at: Chief Officers, Managers, Supervisors and Team Leaders responsible for managing small teams
  • Duration: One Day

Today has been very useful and informative. I have never attended training on leadership and have found this very relevant to my role and is something I will take forward into practice. The film provided good examples to help complete learning, and to demonstrate theories in practice. Workshop Participants, Hull City Council Youth Justice Team, North Ferriby, 20th June 2018

Recruiting, Working with and Retaining Volunteers

Volunteers are the life blood of most voluntary, community and other not-for-profit organisations and whilst they make an enormous contribution to the sector, working with volunteers can also be fraught with problems. Many of the difficulties stem from lack of respect for volunteers and/or poor procedures. In a climate where it is becoming increasingly difficult for organisations to recruit and retain volunteers, it is more important than ever to understand the issues and ensure that the right balance is struck between the needs of individual volunteers and those of the host organisation. Participants will learn about:

  • What motivates people to volunteer
  • Writing task descriptions
  • Recruiting techniques
  • Retaining volunteers
  • Developing a volunteer programme
  • Induction and Training
  • Legal pitfalls
  • Aimed at: Staff new to managing and/or working with volunteers
  • Duration: One/Two days

An Introduction to the Art of Facilitation

Facilitation can be described as “helping people to achieve their best thinking”. Unlike the traditional role of the chair “controlling” the meeting, the facilitator’s role is to enable the maximum level of participation from all participants, navigating the group through the often frustrating and difficult process of reaching consensus. This course contrasts the conventional rules of debate with participatory decision making and provides a range of tools and techniques to help groups get the best out of meetings. Using theory, video recording, practical exercises and examples, the course is ideal for anyone who needs to boost their confidence in working with groups. Participants will learn about:

  • The rules of debate and the pros and cons of majority decision making
  • The theory of participatory decision making
  • Consensus decision making – in theory and practice
  • The fundamentals of facilitation including listening skills and managing open discussion
  • Techniques including brain-storming, Edward de Bono’s Six Thinking Hats® and Open Space Technology
  • Dealing with difficult dynamics
  • Aimed at: Anyone looking to improve their confidence in working with groups
  • Duration: Two days

More than met expectations. Think it will be a course where you keep remembering the tips and games to keep people interested and the discussion flowing. As someone who previously dreaded facilitation this is now dispelled and replaced by excitement on how to get a group working together rather than for me. Excellent! Workshop Participant, Sheffield City Council ‘The Art of Facilitation’ workshop, 10th & 11th November 2018

Blog

Draft Programme for Government Framework (Northern Ireland)

I’ve just submitted my response to the publication by the Northern Ireland Executive of its Draft Programme for Government Framework. This is a radical, outcome focused framework based on Mark Friedman’s Outcome Based Accountability™ (OBA) approach.

Turning Curves

Hot on the heels of Mark Friedman’s “Trying Hard is Not Good Enough” 10 Year edition is his latest publication“Turning Curves: An Accountability Companion Reader”. The book complements “Trying Hard” with a series of short articles featuring case studies from around the world demonstrating the successful implementation of (Results) Outcome Based Accountability™ thinking.

The Leeds Story

When the Ofsted  (the Office for Standards in Education, Children’s Services and Skills) inspectors arrive at a local authority Children and Young People’s directorate it’s a nervous time for everyone.  This was particularly the case in the City of Leeds, UK in March 2015 when five years previously the inspectors had concluded that the Authority was failing to adequately safeguard children and young people.

Read more blog entries »