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Our confidence [in you] was not misplaced at all. Already we have improved communication and understanding within the team which is great. Thank you for your understanding and excellent handling of both the issues and us as individuals on the day. Very positive feedback has been received from all members of the team on the day.

Jackie Wright ,Haven Project Manager
Goodwin Development Trust

Who Is Driving The Bus?

“Who Is Driving The Bus? One Legislator’s Road to Accountability” is the title of  State Legislator Diana S Urban’s book documenting her fight to achieve Results (Outcome) Based budgeting in the US State of Connecticut.  In my work training organisations in using RBA/OBA, I’ve long realised that learning the principles and getting the buy-in is the easy bit.  Turning good intentions into reality is a task of a different magnitude as it involves achieving cultural change; unlearning old ways and doing things differently. Although told in the context of  American state government, Diana’s account relates closely to my UK experience and it makes for a stimulating read. It gives hope to those who become frustrated with  seemingly unmovable bureaucracies and energy sapping power  struggles and reinforces our understanding that change is about sound leadership; patience; collaboration and pragmatism.  Check out my book review here