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David assisted with some important work in relation to how best to engage with residents and community groups. His knowledge and skill was a vital part of establishing that aspect of my project which needed to be handled carefully and sensitively

Philip Houlden ,Justices' Clerk
Humber Division

Turning Curves

TurningCurvesCover_Friedman2016_0001Hot on the heels of Mark Friedman’s “Trying Hard is Not Good Enough” 10 Year edition is his latest publication“Turning Curves: An Accountability Companion Reader”. The book complements “Trying Hard” with a series of short articles featuring case studies from around the world demonstrating the successful implementation of (Results) Outcome Based Accountability™ thinking.  There is also a treasure trove of hints, techniques and theory aimed at RBA/OBA practitioners and trainers, but also those who simply want to cut through all the density of traditional systems thinking and get straight down to making a difference.